Orders under €150 - €4.99 Postage
*2-3 day delivery via DHL   To track your order simply download the Amazon Tracking App.
Paddle Board Orders - FREE
*Next Day Delivery (when in stock) shipping via your national courier To track your order and receive regular SMS updates, create your personal DPD account here.

 

RETURNS POLICY

We're happy to accept returns should the item not suit or is faulty in anyway. Please note that all exchanges and replacements are subject to stock availability.

CHANGE OF MIND

Want to return your Wave order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected. 

Wave Customer Services can only accept the return of unwanted items within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process. 

We do not cover return courier costs of unwanted items. 

Please always double check the product description in detail before you place your order.

FAULTY

If you have received a faulty item, you are eligible for a full refund within 30 days of receipt of the item. Please contact waveCS@wavedirect.co.uk to be advised on the return for refund process.

If you bring our attention to a fault outside the 30 day period you are eligible for a replacement - the warranty period for SUP boards are 12 months.

Please contact waveCS@wavedirect.co.uk in order to be advised through this process.

DAMAGE

In the unlikely event that your order or items within it are damaged, you may return the item(s) to us for a full refund. You must notify waveCS@wavedirect.co.uk within 30 working days of receipt.

Items sent back to Wave Sups without first requesting a return will not be accepted*

Please return your items to the address below depending upon your proximity to the relevant warehouses:

In the event that you do not wish to post this to us, you can request a collection service with us by emailing waveCS@wavedirect.co.uk