General Enquiries | Wave SUPS: waveCS@wavedirect.co.uk
Warranty Claims | Wave SUPs: waveCS@wavedirect.co.uk
All of our Wave SUPs come with a 12 month warranty for manufacturing faults/generic damage from the date in which you receive the product.
- We will only replace the Wave SUP if our troubleshooting solutions and/or repair has been unsuccessful.
- Products must be used in accordance with the instructions provided.
- Due to hygiene reasons, in the case of a Wave SUP needed to be returned, they must be returned in clean & dry condition regardless of the type of the warranty claim. Failure to do this could mean we would return the SUP to you or charge a £25 cleaning fee.
Please note that warranty claims are subject to product assessment and testing on receipt of the SUP. We will request photographic evidence of any damages before processing a warranty claim in full. In order to be directed to the relevant aftersales provider, you will have to submit a warranty claim with us.
To do this, please email your enquiry including the below information to:
- Customer name
- Customer address
- Customer contact number
- Customer email address
- Proof of purchase
- Photos of SUP inflated
- Photo(s) of the problem